Questions & Answers

How can I contact Shorties Direct?

Call us on +44 (0)24 7645 9349 or fax us on +44 (0)24 7645 9349.

Alternatively you can always email us at info@shortiesdirect.co.uk. Due to the large number of emails we receive, it is not always possible for us to reply personally to every email, consequently you may receive an automated response.

Should this prove to be unhelpful please ring our customer service department on +44 (0)24 7645 9349 for further help.

Can I return unwanted product?

Your right to cancel begins the day your contract was concluded and ends 7 working days after the day you receive the goods.

If you wish to exercise your right to cancel under the Distance Selling Regulations, you must notify Shorties Direct (UK) Ltd in writing within the above mentioned cancellation period. You will be deemed to have canceled on the day the notification is posted. You may wish to send the notification by recorded delivery or some other traceable means. You can also cancel by fax, email or by delivering the notification of cancellation to the trade premises.

We will return any monies paid within 30 days of your cancellation.

Any additional items not returned that secured a discount as a result of being purchased in conjunction with the returned product will become chargeable at the normal singular price. Items purchased at the same time can only be refunded if returned unused as new.

You will be responsible for the cost of returning goods to us under the cancellation agreement. You are under a statutory duty to take reasonable care of the goods. If you fail to return the goods to us within a reasonable time we may charge you for the cost of collection. If the goods are not returned to us in a similar condition to which they were delivered to you, we may charge you for any reasonable losses which we incur.

If you received a product that you consider to be substandard or faulty and you wish to return for exchange repair or modification, please notify Shorties Direct UK Ltd by some traceable means, within 3 working days from receipt. If notification has not been received within the said time Shorties Direct UK Ltd cannot reimburse any return shipping cost you may incur.

Any product not required, will be refunded or exchanged. Unless product is faulty or sent in error we are unable to refund any return postal costs.

If items are received faulty, or a fault develops, we will arrange to have the item collected or, reimburse any reasonable shipping costs (not premium delivery services) to you. We will inspect and refund/replace/repair in line with your consumer rights. If you wish to view the Distance Selling Regulations please visit www.oft.gov.uk.

How should I return my product back to Shorties Direct?

We recommend you send any items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post then you will be able to claim from the carrier who is responsible for your parcel.

If I require product to be exchanged, do I have to pay for the return postal costs?

Yes, you will be responsible for any return postal costs relating to product exchange.

Can I request a delivery address of my choice?

For purchases made by Credit/Debit Card, we may ship to an address different from the Credit/Debit Card Billing Address, provided that the registered card holder’s address is on record with your Credit/Debit Card Company. If this address is not on record with your Credit/Debit Card Company, your order cannot be processed. To avoid difficulties and delay with re-routing orders to alternate addresses, please ensure you enter the address at which you will be available to take delivery.

We will post to any certified address requested by the customer. If a different address is then specified once an attempted delivery has failed an additional charge will be made of £10.00 to re-route the parcel. If this request for payment is declined we may request the return of the said parcel to Shorties Direct (UK) Ltd and refund your money in full.

We strongly recommend that are customers do not leave any instructions to leave the purchased goods on the premises or surrounding land, this may jeopardise any claim for compensation if your parcel is lost or stolen.

Please note: we do not deliver on Bank Holidays or weekends.

Technical Help

We aim to provide general technical support and advice at no additional cost to you and where possible, we will also approach the manufacturers of our products for their input if we cannot answer questions ourselves. If you do have a technical problem regarding an item you have purchased from us please email info@shortiesdirect.co.uk we aim to reply to general questions within 48hrs. More detailed questions where we need to seek the input of the manufacturer may take up to 72hrs to respond to.